Q: Where are cigarettes sold at this website manufactured?
A: Cigarettes we sell are manufactured in Eastern Europe and Central Asia and comply with all standards and regulations adopted there. One carton contains ten packages (200 cigarettes). Prices at our website are specified per one carton
Q: Why are cigarettes sold on your website so cheap?
A: We sell cigarettes manufactured in Eastern Europe and Central Asia countries that pursue favorable tax policy and have relatively cheaper labor cost. That is why we can offer competitive cheap prices.
A: We guarantee that all personal and credit card information is submitted with the highest level of security and precautions so you shouldn't worry when entering your credit card data as it is fully encrypted using SSL encryption technology.
Q: Is it possible that your website can disclose personal data regarding its customers?
A: It is absolutely impossible. All information submitted by our customers is kept strictly confidential and cannot be disclosed even to any state entity or government agency as all orders are processed and shipped outside Europe and Australia. We do not sell or rent your personal information such as your name, e-mail, shipping address and phone number to any third party. It is used only for shipping.
A: All orders are processed the next business day and the parcels are shipped out in accordance to the schedule. The official delivery time is up to 30 days for the UK and EU regions. However, in most cases, the cigarettes are delivered within 2-3 weeks. Attention: for Australia and New Zealand destinations, the delivery takes 20-50 days. If, by any chance, you haven't received any parcel by the delivery deadline indicated in your confirmation email, it is declared to be lost or stolen. In situations like this, you should immediately inform us about the case, and we will send the replacement or fully refund your money for the missing cigarettes.
Q: What should I do if I am not at home when a parcel arrives?
A: A parcel can only be delivered personally to the addressee or to another person (e.g. a family member, a colleague, a porter, etc.) who will sign a receipt. If no one is at home, a postman will leave a notice and the parcel will be waiting for its addressee at the local post office.
Q: Is it a common situation when parcels get lost or stolen?
A: No. In most cases parcels are delivered as regular as clock-work. However taking into account that we ship from Eastern Europe and Central Asia, such unpleasant situations may rarely occur. If unfortunately your parcel got lost, we will immediately reship you the missing items or issue a full refund according to your wish.
A: Please note that we do not guarantee that no tax will be applied to your purchase made in our store at Customs in the country of destination. In case the tax is too high for you, please refuse the parcel. In this case per our policy, we will issue the refund for the cost of cigarettes less shipping fees. However, sometimes our Customers get the products with no tax.